Editing & Support Policy

Last updated: 17 October 2026

Contact and availability

Request help at contact@dexterwebstudio.com. Include the affected page, what happened, your device/browser and a screenshot where useful. Our normal contact window is 08:00–23:00 Swiss time every day, subject to availability. You may write at any time. These hours do not promise an immediate reply, repair deadline or 24/7 emergency service.

Outages, broken checkout and serious malfunctions receive priority over routine edits. Use the same email for urgent issues. Planned absences are communicated to active customers where practical; unexpected delays are explained as soon as reasonably possible. Continuous backup staffing is not guaranteed.

Included post-launch support

Websites, Online Stores and installed apps/integrations receive 14 days of agreed assistance and eligible minor corrections from the official website launch. This excludes unlimited changes, complete redesigns and substantial new features. It is not a money-back guarantee or a deadline that removes rights concerning defective work.

Mistakes caused by DexterWebStudio are assessed separately from new requests and are not charged as optional customer edits or deducted from a paid editing allowance. Contact us about genuine original-work problems even after the included period. Customer changes, another developer's work and substantial third-party problems may need a separate quote, explained before paid work begins.

Optional monthly editing

Standard monthly plans are for managed websites:

Basic Editing: €5 per month, up to three eligible requests.
Extended Editing: €10 per month, up to eight eligible requests.
Each request covers a maximum of 30 minutes of work. Several small related changes may count together.
Eligible work includes limited text, image or menu-price changes and small technical maintenance within the time limit.
Unused requests expire at the end of the billing month and do not roll over. Work beyond the allowance requires prior price approval.
New pages, major redesigns, advanced functions and continuous uptime monitoring are not included.

The billing dates, agreed currency and payment arrangement are confirmed when the plan starts. More than eight requests or different support needs require a custom agreement. Plans are optional; website-build payments and provider fees are separate.

One-time edits and full ownership

Eligible individual small edits start from approximately €2 for managed and full-ownership websites. We confirm the price before paid work; larger changes are quoted separately. Full-ownership customers normally edit supported content themselves. Custom ongoing or temporary assistance can be arranged separately.

Turnaround and requests

Small edits are normally expected within approximately 1–2 days. Same-day completion is common but not guaranteed; complexity or technical issues can take three days or longer. We explain relevant delays. Send one organised change list through the agreed project channel. Important approvals and scope changes must be recorded in writing. Repeating a request across channels does not increase its priority.

Apps, providers and recovery

If an app is discontinued, explaining alternatives is free. Straightforward replacements taking less than 30 minutes—such as a booking link, compatible widget or simple reconnection—are normally free even after the 14-day support period. This is not an unconditional lifetime guarantee. Custom coding, major configuration, rebuilding and data migration may need a separate approved quote; provider fees remain separate.

We can help diagnose provider outages where practical but do not control provider uptime, prices or terms. Version history for website code does not necessarily protect editable content, orders or customer data. Backup coverage, retention and recovery limits depend on the agreed setup; enhanced backups are optional. Support access requires your permission and must match the work needed.

Ending an editing plan

Request cancellation by email. Ordinary cancellation takes effect at the next renewal date, with the current paid period and remaining eligible allowance available until then. There is no automatic partial refund for unused time; mandatory rights remain unaffected. Cancellation does not itself take the website offline or transfer ownership. Restarting is subject to the services and prices then agreed.

See our editing options, Refunds & Cancellations Policy and Terms of Service.